When comparing with the 12-season chart, you need to put the color chart close to your face and compare it as a whole, not just look at 1-2 individual colors.
People with neutral undertones can match 2 consecutive seasons, for example True Summer + Soft Autumn. This is a normal phenomenon, not due to a wrong test.
The final result is determined based on which season makes the skin the brightest, the eyes the most sparkling, the face the most harmonious, and minimizes defects such as redness, acne, and dark circles.
The ultimate goal of personal color analysis is not only to determine the right color palette, but also to help you better understand your natural characteristics, thereby confidently expressing your unique beauty.